Shipping policy

Shipping Policy

Last updated: Feb 2026

Order Processing

Most KC3D products are made to order unless otherwise stated on the product page.

  • Typical processing time: 2–3 business days

  • Maximum typical processing time: up to 7 business days

Processing time refers to the time required to manufacture, prepare, and pack your order before shipment.

Event Delays

Occasionally we attend RC fun flies, events, or travel related to the hobby industry. During those times, orders may not be processed or shipped.

When this happens, the dates will be posted in the announcement bar at the top of the website.

Orders placed during these periods will be processed after we return, and the normal processing timeline (2–7 days) begins once operations resume.

Shipping Destinations

We ship to most countries worldwide.

If you are unable to complete checkout, your country may be accidentally excluded from the shipping system. If this happens, please contact us and we will attempt to resolve the issue so you can place your order.

Customers are responsible for any import duties, taxes, or customs fees imposed by their country.

Shipping Carriers

We ship using major carriers depending on destination, cost, and delivery time:

  • USPS

  • FedEx

  • UPS

  • DHL

Carrier selection may vary based on what is most appropriate for the order.

Shipping Rates

Shipping is calculated automatically at checkout based on:

  • Package weight

  • Package dimensions

  • Destination

  • Selected carrier service

If you believe the calculated rate appears unusually high, feel free to contact us before placing your order. We are happy to manually verify the rate and explore alternative options when possible.

Insurance

Shipping insurance policies vary by order type.

  • High-value items (such as charge cases) are fully insured

  • Repair services (where customers send equipment to be serviced and returned) are insured for the value of the repaired item

For most other orders, packages are insured only up to the default amount provided by the carrier, which is typically around $100 depending on the carrier and service.

If you would like additional insurance coverage, please contact us before placing your order so it can be added.

Lost or Damaged Shipments

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible so we can assist with the carrier claim process when applicable.

Questions

If you have any questions about shipping, rates, or delivery options, please contact us through the website and we will be happy to help.